Chip Conley Remarks at Enlightened Business Summit

Chip Conley, Founder & Executive Chairman, Joie de Vivre Hospitality spoke at the Enlightened Business Summit on “Leadership Lessons From Two Dozen Years as a CEO.” Here are some key points of his talk.

  • The most neglected fact in business is we’re all humans.
    • Great leaders are great humans.
    • Employees have three needs from their work:
      1. Money
      2. Recognition
      3. Meaning
  • When starting a small company, you’ll have to compete with big people.
    • Go after a little niche that you can serve best.
  • Make sure you measure the right things.
    • There are many intangibles that can make a huge difference:
      • culture,
      • reputation,
      • ability to motivate,
      • customer loyalty,
      • employee satisfaction.
    • As Albert Einstein said,
      “Not everything that counts can be counted, and not everything that can be counted counts.”
  • Your actions as a leader are magnified much more. What goes around comes around.

I would like to thank Matt Cameron, CEO, CorporateCatapult?, for suggesting the Enlightened Business Summit.

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