Chip Conley, Founder & Executive Chairman, Joie de Vivre Hospitality spoke at the Enlightened Business Summit on “Leadership Lessons From Two Dozen Years as a CEO.” Here are some key points of his talk.
- The most neglected fact in business is we’re all humans.
- Great leaders are great humans.
- Employees have three needs from their work:
- Money
- Recognition
- Meaning
- When starting a small company, you’ll have to compete with big people.
- Go after a little niche that you can serve best.
- Make sure you measure the right things.
- There are many intangibles that can make a huge difference:
- culture,
- reputation,
- ability to motivate,
- customer loyalty,
- employee satisfaction.
- As Albert Einstein said,
“Not everything that counts can be counted, and not everything that can be counted counts.”
- There are many intangibles that can make a huge difference:
- Your actions as a leader are magnified much more. What goes around comes around.
I would like to thank Matt Cameron, CEO, CorporateCatapult?, for suggesting the Enlightened Business Summit.