Craig: Anyone should seriously engage with their community about what they’re doing, including serious customer service. That means using email, Facebook, Twitter, any place where people in your community might hang out. Get feedback, and then, do something about it.
Dan: Do you remember any “tipping point” in the site’s history when the amount of people talking about it or using it seemed to take off?
Craig: Never anything that I’d consider a tipping point. Our history is slow, continuous growth. In the race between tortoise and hare, well, we’re the slow guy.
We welcome any feedback or suggestions.